A support assistant connected to an agreed service workflow with human oversight.
Available
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Who it is for
A support assistant connected to an agreed service workflow with human oversight.
Scope
What is included
Knowledge retrieval and defined support intents
Permission-controlled integration with one agreed workflow
Human escalation and evaluation logging
Scope
What you receive
Integrated assistant and access controls
Evaluation and handoff scenarios
Runbook for monitoring and updates
Scope
What is not included
Unreviewed autonomous decisions
Unspecified channels or CRM integrations
Continuous model tuning or support staffing
Policy
Cancellation policy
Proposed policy for review: cancellation, completed work, third-party costs and any refund are defined in the written project agreement before work begins.
Policy
Terms and conditions
Draft for owner review, not a binding offer. Features, quantities, platforms, timing, approvals, support, currency and commercial terms must be agreed in writing. The client provides authorised access and approved content. Changes require an agreed scope update.
Before we begin
The final scope, timing and commercial terms are agreed in writing for your project. Review the package details and ask about anything that is unclear.
